Frequently Asked Questions

You can make reservations for the Niseko Snow Express in advance on our website. Seating is limited, so please make your reservation as soon as possible. *Reservations are accepted up to one hour before departure.

Please check the service status on our website. We will also notify you via email if the service is canceled. In the event of cancellation, you will receive a full refund to your credit card.

Cancellations are free of charge up until 5:00 p.m. on the 8th day prior to the departure date. Cancellations made after that time may incur a partial or full cancellation fee, depending on the date of cancellation.

Changes can be made until 5:00 p.m. on the day before your reservation. Please note, however, that depending on when you make the change or cancellation, a cancellation fee may apply.

Reservations can be made up to 1 hour before departure. We operate on a reservation-only basis, but if there are available seats on the day of travel, you can book by phone.

Please check your spam or junk email folder as the email may have been filtered there due to your email security settings.

If the system shows no availability or an error occurs during booking, please contact us.

We do not offer student, disability, senior, or round-trip discounts. However, a discount is available when you make a reservation by the day before your visit.

We will make one restroom stop along the way. For details, please check the “Itinerary & Schedule” section of each Niseko Snow Express tour description.

The schedule is available on the page below. The information is updated regularly, so please check the details page for each shuttle for the latest operating status. https://en-nse.ks-limo.com/article/schedule2_en?lng=en-US

All seats on the bus are unassigned and available on a first-come, first-served basis.

You may bring up to two pieces of carry-on luggage per person.

Each passenger can store one set of ski/snowboard equipment and one other item (e.g., a suitcase) in the trunk. If you have more than two items or exceptionally large luggage, you may not be able to board.

Please keep food and drinks to a minimum to avoid disturbing other passengers. Please take all trash with you when you leave the bus.

Please contact us. Provide your reservation number when making inquiries.

We have prepared a guide to help you find your way. Please refer to it and make your way to the NSE dedicated counter. https://en-nse.ks-limo.com/article/access_en?lng=en-US

From international arrivals to the reception counter: allow at least 90 minutes. From domestic arrivals to the reception counter: allow at least 45 minutes.

Only the E-ticket displayed on your mobile device.